Terms of Service

These Terms of Service are an agreement between you and Max Howell, operator of Venue Menus, 167 E. Chatham Street, Suite 300, Cary, NC 27511, USA. By creating an account or using the service, you agree to these terms. If you use Venue Menus for an organization, you confirm that you have authority to bind it.

1. The service

Venue Menus provides tools for creating, managing, and publishing venue menus to supported outputs such as TV displays, hosted web pages, QR destinations, embeds, and print. Features and documented limits may change as the service develops. The current product description and documentation form part of these terms where they state a specific service boundary.

2. Eligibility and accounts

You must be at least 18 and legally able to enter this agreement. Provide accurate account information, use the service only for venues you are authorized to manage, and keep sign-in links and authenticated devices secure. You are responsible for activity by your authorized owners and staff. Tell us promptly at hello@venue-menus.com if you suspect unauthorized access.

3. Your content

You keep ownership of content you submit. You give Venue Menus a worldwide, non-exclusive license to host, copy, process, adapt, and display that content only as needed to operate, secure, improve, and support the service and produce the outputs you request. This license ends when the content is deleted from our active systems, except for reasonable backups, legal records, and copies made by others from content you published.

You are responsible for the accuracy and legality of your content and for obtaining rights and permissions for names, trademarks, photographs, artwork, personal information, prices, ingredients, allergens, alcohol information, and other material you submit or publish. Review imported and AI-assisted content before publishing. Venue Menus does not certify legal, health, dietary, or allergen claims.

4. Free features and credits

Venue Menus currently provides the ordinary menu-management and publication features described as Free without a subscription. Optional assisted work and permanent branding removal use prepaid credits. The exact credit quote appears before an owner confirms an assisted action.

• There is no automatic refill, recurring subscription, or stated credit expiration.
• A usable saved result consumes the quoted credits even if you later discard it. A failed job returns its reserved credits.
• Credits are not currency, cannot be transferred between unrelated accounts, and have no cash value except where a refund is required by law.
• Payment reversals, chargebacks, or refunds may remove the corresponding credits or suspend use of results obtained with them.

Prices, taxes, and payment terms shown at checkout apply to that purchase. Stripe processes card information under its own terms and privacy notice.

5. Integrations and third-party services

Square, Untappd, Stripe, OpenAI, Google Fonts, display hardware, and other third-party services are operated by their respective providers and may have separate terms, fees, limits, and availability. You authorize Venue Menus to exchange the information needed for each integration you enable. You can disconnect supported integrations, but doing so may stop synchronization or related features. We are not responsible for a third party’s service, content, or changes.

6. Acceptable use

Do not use Venue Menus to break the law or another person’s rights; publish deceptive, infringing, abusive, or malicious material; distribute malware; probe or bypass security or access controls; interfere with the service; scrape private areas; misuse API keys; resell access without permission; or use automated requests beyond documented limits. Do not upload highly sensitive personal data, payment-card data, government identifiers, health records, or information about children.

7. Privacy

Our Privacy Policy explains how we handle personal information. If you include another person’s personal information in venue content, you are responsible for having a lawful basis and giving any required notice. When Venue Menus processes that information solely to provide the service on your instructions, each party will meet the data-protection obligations applicable to its role. Contact us if applicable law requires a separate data-processing agreement.

8. Availability, changes, and support

We work to keep Venue Menus available, but the service is provided without an uptime guarantee or service-level agreement. Maintenance, network failures, providers, browsers, displays, or events outside our control may interrupt it. Keep an operational fallback for customer-facing displays. We may change, suspend, or discontinue features, impose reasonable technical limits, or block harmful activity. When practical, we will give reasonable notice of a material change that negatively affects active users.

9. Suspension and termination

You may stop using Venue Menus at any time and request account deletion by emailing hello@venue-menus.com. We may suspend or terminate access for a material breach, security risk, unlawful use, nonpayment, or conduct that threatens the service or others. When circumstances permit, we will provide notice and an opportunity to cure. Sections that by their nature should survive—including ownership, payment obligations, disclaimers, liability limits, and disputes—remain effective.

10. Disclaimers

To the fullest extent permitted by law, Venue Menus is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will always be uninterrupted, error-free, secure, or compatible with every device; that imported or generated information will be accurate; or that a menu complies with laws applicable to your venue. Nothing in these terms limits warranties or consumer rights that cannot legally be excluded.

11. Limitation of liability

To the fullest extent permitted by law, Max Howell and Venue Menus will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from the service. Our total liability for all claims arising from the service will not exceed the greater of US $100 or the amount you paid Venue Menus during the 12 months before the event giving rise to the claim. These limits do not apply where applicable law does not allow them.

12. Indemnity

If you use Venue Menus for a business, you will defend and indemnify Max Howell and Venue Menus against third-party claims, damages, and reasonable costs arising from your content, your violation of law or another person’s rights, or your material breach of these terms, except to the extent caused by our own breach or misconduct.

13. Governing law and disputes

These terms are governed by the laws of North Carolina, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts serving Wake County, North Carolina, and each party consents to their jurisdiction and venue. Mandatory rights and venues that apply to you by law remain unaffected.

14. General terms

You may not assign these terms without our consent; we may assign them as part of a reorganization, sale, or transfer of the service. If a provision is unenforceable, the remainder stays effective. A delay in enforcement is not a waiver. These terms, the Privacy Policy, and terms shown for a specific purchase are the entire agreement about Venue Menus and replace earlier discussions about the same subject.

15. Changes and contact

We may update these terms. We will update the effective date and provide additional notice or request renewed agreement when required for a material change. Questions may be sent to hello@venue-menus.com.